Returns Policy

We understand Returns are sometimes necessary for all kinds of reasons. 

As part of PridefulColors efforts to provide you with outstanding customer service, you can return any item sold on our site for any reason whatsoever during the first 30 days with our 100% Customer Satisfaction-- the best in the biz. Our customer service representatives will work with you to resolve the situation by: replacing the original item, substituting a similar item or refunding your money.

If an item does not perform because of a manufacturer’s defect, then you can return it to us at any time, and we’ll replace it without charge. 

100% Satisfaction Guaranteed

  • Not happy with an item? Return it up to 30 days after purchase for something else or a refund. And if your item ever breaks due to a manufacturer’s defect, you can return it for a free replacement.

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  • We protect your privacy and personal information. Orders are shipped in plain boxes or envelopes. Our name or logo don’t appear on the address label or your billing statement.

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  • Call, email or chat with us 24/7 if you have any questions or need help.

  • All returns must include an order packing slip (exchange/return form) that clearly indicates which items are being returned. If this is not filled out correctly, your return may experience issues in processing.

 

All returns must include an order packing slip (exchange/return form) that clearly indicates which items are being returned. If this is not filled out correctly, your return may experience issues in processing. 

All returns must be sent to:

           

PC Returns

1651 Desoto Rd.

Sarasota FL, 34234

Please be sure that the returned package is sent out with a delivery signature confirmation to prevent delivery issues. Returns typically take 5-7 business days to process. As soon as we receive the package we will be in contact with you.

Order Cancellations

If you wish to cancel your order, a cancellation fee may apply if your order has already been processed and the shipping label has been created for your order. Refunds do not include any shipping costs.

 

Returned-to-Sender & Refused Packages

  • This can happen if (1) an address is invalid or missing information, (2) the carrier is unable to deliver your package, or (3) the order is refused by the customer at time of delivery.
     

  • Returned-to-Sender or Refused packages will be restocked and you will be issued store credit in the form of an E-Gift Card minus the initial shipping charge.
     

  • We are unable to make changes to orders once they have been placed in our system. To ensure that your package is properly delivered, make sure that your address is entered correctly and includes all relevant information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information are critical to ensuring delivery.
     

  • We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect at the time of purchase.

 

Damaged/Defective/Incorrect Items

Should you receive a damaged, defective, or incorrect item, contact our Customer Care team via the Online Request Form. Once we receive your request, we will be in contact with you to address and resolve the issue.

Returning By Mail

For all our customers, we recommend that you return using our Online Returns Portal. To return by mail - Use your order packing slip to return by mail with the carrier of your choice. If you did not receive an order packing slip please print out the page above and fill it out. Make sure you complete the form. All returns must include an order packing slip that clearly indicates which items are being returned. If this is not filled out correctly, your return may experience issues in processing. 

Mail your return items to our Returns Department at the address stated below:

PC Returns

1651 Desoto Rd.

Sarasota FL, 34234

Depending on the shipping method and carrier selected, your return package may take several weeks to reach our Distribution Center. We will expedite delivery of your exchange or refund as soon as possible. Please allow 3-4 weeks for us to receive your merchandise, inspect it, carefully process your request and ship your exchange or process your refund/store credit. Whatever is necessary.

All returns must include an order packing slip (exchange/return form) that clearly indicates which items are being returned. If this is not filled out correctly, your return may experience issues in processing. 

Helpful Hint: Pridefulcolors is not responsible for returns until they reach our Distribution Center. Keep your proof of postage and ship your return along with a tracking number and insurance as we are not liable for return packages that are lost or stolen in-transit. Without proof of receipt and delivery, Pridefulcolors will not issue refunds or store credit for your returns.

 

Online Return Portal
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