Returns Policy

Please be sure to send us your item(s) back in full accordance with our Return Policy:

  • Items must be sent back within 30 days of the delivery date. 

 

  • Items must be unused, unworn, unwashed, and have original tags attached. 

 

  • Items must be free of any stains or fluids.

 

  • Undergarments and accessories are non-returnable.

 

  • We are not liable for any return packages that may become lost or stolen in-transit. Please keep your proof of postage and/or return tracking number when shipping back your returns.
     

  • Returns are processed within 5-7 business days after your item(s) are delivered to us.
     

  • Damaged, defective, or incorrect items must be reported within 7 days of delivery. 
     

  • Return drop-offs are NOT accepted at our SRQ or corporate office.

 

All returns must be sent to:

           

Pridefulcolors Returns 

1651 Desoto Rd.

Sarasota FL, 34234

Please be sure that the returned package is sent out with a delivery signature confirmation to prevent delivery issues. Returns typically take 5-7 business days to process. As soon as we receive the package we will be in contact with you. 

Order Cancellations

If you wish to cancel your order, a cancellation fee may apply if your order has already been processed and the shipping label has been created for your order. Refunds do not include any shipping costs.

 

Returned-to-Sender & Refused Packages

  • This can happen if (1) an address is invalid or missing information, (2) the carrier is unable to deliver your package, or (3) the order is refused by the customer at time of delivery.
     

  • Returned-to-Sender or Refused packages will be restocked and you will be issued store credit in the form of an E-Gift Card minus the initial shipping charge.
     

  • We are unable to make changes to orders once they have been placed in our system. To ensure that your package is properly delivered, make sure that your address is entered correctly and includes all relevant information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information are critical to ensuring delivery.
     

  • We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect at the time of purchase.

 

Reserved Rights Regarding Returns

We reserve the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:

  • An irregular or excessive returns history indicative of "wardrobing;"

  • An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; or

  • Potential fraudulent or criminal activity.

Similarly, we reserve the right to refuse service to any customer or entity, due to similar actions as noted above.

Non-Prideful Colors items sent to our Distribution Center will be discarded upon receipt.

 

Store Exchanges

Because we can't ensure the style/size required will be available by the time returned items come back to the Distribution Center, except in very limited circumstances, we are unable to accommodate exchanges.

Damaged/Defective/Incorrect Items

Should you receive a damaged, defective, or incorrect item, contact our Customer Care team via the Online Request Form. Once we receive your request, we will be in contact with you to address and resolve the issue.

Your return package may take several weeks to reach us if returning from an international location. Please allow 5-7 business days to process your return once it is delivered to our Distribution Center. Once your return is fully processed, we will issue you store credit in the form of a Prideful Colors E-Gift Card for use on a future purchase. E-Gift Cards never expire, and are redeemable right away! 

Helpful Hint: Prideful Colors is not responsible for returns until they reach our Distribution Center in SRQ, FL. Please ship your return with a Delivery Signature confirmation. Be sure to keep your proof of postage and and tracking number as we are not liable for return packages that are lost or stolen in-transit. Without proof of receipt and delivery, Pridefulcolors will not issue store credit for your returns.

Online Return Portal
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 1651 Desoto Rd. Sarasota FL. 34234 

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