SHIPPING UPDATE

 

Hey folks.

 

Pridefulcolors is still running, but due to current circumstances, your order may not be dispatched and delivered on the times shown below.

At Pridefulcolors, we have followed all official medical advice and put in place a substantial number of precautionary measures to keep our warehouse staff safe. This includes: 

  • Reducing the number of our people on a shift at any time;

  • Adhering to the '6 feet' distancing rule at all times while staff are picking and packing your orders, and also staying 6 feet apart when taking breaks;

  • There's a break between shifts clocking off and clocking on while we clean down all the surfaces;

 

The safety of our staff is of paramount importance and it's possible that the above measures may have an impact on when your order is dispatched and delivered. 

 

We ask for your patience and understanding if your order is later than you would expect.

 

Thank you, and stay safe.

 

The Pridefulcolors Team

 

 

 

DISCREET BILLING & SHIPPING

When you order a sex toy, the last thing you want is for your mailman or anyone else to know about it. That's why discreet shipping is so important. And it's why PridefulColors makes every effort possible to protect your privacy from the moment you place your order to the second it arrives at your door.

PridefulColors has a strong advocate for personal privacy, we do whatever it takes to preserve yours. We pack your order in nondescript envelopes and boxes, just like your everyday mail or packages. The shipping labels and return address are for our warehouse located in the USA. Your shipping Label does not indicate the contents or origin.  Your billing statement will appear as - Prideful

GENERAL INFORMATION

To ensure that your package is properly delivered and that you receive your package within the time frames we advertise, please make sure that your address is correctly entered and includes all relevant and/or required information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) is critical for ensuring timely delivery. We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect or incorrectly entered at the time of purchase.

PROCESSING TIME 

All orders are subject to processing time that is separate and apart from the time it takes for a shipment to reach its destination once it has been picked up from our fulfillment center by the applicable carrier. Depending on a number of factors, standard domestic and international orders may take from 2 up to 5 business days (excluding Saturdays, Sundays, and Holidays) to process. 

After your payment is authorized and verified, standard orders can still take 2-5 business days to process. This is just an estimate and doesn't include weekends or holidays.

We provide shipping in the United States, Puerto Rico & Mexico.

 

SHIPPING RATES & TIMELINES

The estimated timelines for processing, transit, and final delivery are different in each case.

Please note that orders to US destinations may take 1-12 business days from the date that it is shipped out, not necessarily from the date that it is placed, selected and final destination of the order. 

When your order has been shipped, you will receive an email with tracking information.

For U.S. Domestic & International orders, we will use USPS or UPS to ship to most locations. Alternative carriers may be selected at our sole discretion to meet shipping requirements. Your final shipping cost is displayed at the point of checkout.

 

SHIPPING FEES

Shipping fees are non-refundable. If you refuse any shipments from Pridefulcolors, you will be held responsible for the original shipping charges, plus the cost of returning the package to us. This amount will be deducted from any credit issued.

We will ship to PO Boxes via USPS. However, expedited shipping is not available.

 

DELIVERY CLAIMS

If you are experiencing a non-delivery or your tracking information states that your package was delivered by the carrier but you have not received it; you must contact us within 10 days to file a claim. 

We will assist you in working with the carrier to complete the claims process. Please note: Claims can take up to 30 days to complete (depending on the shipping carrier used).

PridefulColors does not hold or accept responsibility for packages that have been reported as delivered by the carrier. We do not issue refunds or credits for packages that the carrier confirms as being delivered.

 

OUT OF STOCK ITEMS

If your order includes multiple items and one (or more) of the items are out of stock: we will go ahead and ship the rest of your order, issuing a refund to your original form of payment for the item(s) not in stock.

 

RESERVED RIGHTS REGARDING SHIPPING

While we will make every effort to accommodate your shipping and billing preferences, in order to protect our customers, Pridefulcolors reserves the right to require customers to use a “common” shipping and billing address in the event we are unable to process an order or verify a shipping address provided.

Additionally, Pridefulcolors reserves the right to solely define and limit, refuse, and/or cancel orders from customers at any time due to:

  • An irregular or excessive returns history indicative of “wardrobing;”

  • An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; or,

  • Potential fraudulent or criminal activity.

Similarly, PridefulColors reserves the right to limit, refuse, and/or reject returns to any customer or entity, due to similar actions as noted above.

Shipping Tracking Information

We ship Via USPS. To track your order after you received your tracking

number, visit https://www.usps.com  and type in your tracking number.

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CustomerService@PridefulColors.com

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